Refund policy

At Mod & Liv, we pride ourselves on providing fresh, high-quality floral arrangements and home goods. Because fresh flowers are perishable goods, they are not eligible for traditional physical returns or mail-in exchanges. However, your satisfaction is our priority, and we offer a 7-Day Guarantee & Resolution Window for all products.

1. Perishable Items (Fresh Flowers & Floral Arrangements)

Guarantee Window: If your flowers arrive damaged, wilted, or do not meet our freshness standards, please contact us within 7 days of receipt.
Resolution: Upon reviewing your request, we will issue a full refund to your original payment method or schedule a complimentary replacement delivery at no additional cost.
Proof of Issue: To help us maintain our quality standards, we ask that you provide a photo of the arrangement along with your order number when reaching out.

2. Non-Perishable Items (Vases & Interior Decor)

Return Window: Non-perishable goods may be returned within 7 days of receipt for a full refund or exchange.
Condition: Items must be unused, undamaged, and in their original packaging.
Return Shipping: Returns are free. Please contact us to arrange an in-store drop-off or receive a prepaid return label.

3. How to Request a Refund or Replacement To initiate a refund, replacement, or return, please contact us with your order number:

Phone / Text: (360) 594-1614
In Person: 314 E. Holly St. #102, Bellingham, WA 98226

4. Processing Time Approved refunds are processed immediately and will reflect on your original payment method within 3 to 5 business days, depending on your financial institution.

Return/ Refund/ Privacy Policy

find us at 314 E. Holly St. #102 Bellingham WA 98226